Solution for the city · Samarkand
Telegram bot in Samarkand
A Telegram bot for business starts at UZS 2,250,000 and launches in 2–4 weeks. A bot with catalogue and payments starts at UZS 5,400,000; a knowledge-based AI agent connected to CRM starts at UZS 9,000,000.
Market context
over 70%
Source: industry estimates, 2025
Over 70% of internet users in Uzbekistan use Telegram — the main messaging channel for local clients and for many tourists. A bot answers there in three languages around the clock, which matters more than it seems for seasonal business: enquiries peak in the evenings and at weekends.
What it changes for you
For tourism and service businesses in Samarkand a bot absorbs the stream of identical questions: schedules, prices, availability, booking. It answers around the clock in the right language and passes the enquiry with details to a manager.
What is included
- An agreed journey for enquiries, orders or support
- Data structure and manager notifications
- Catalogue and payments when included in scope
- CRM and knowledge-based AI answers as required
- Failure checks and a guide for the team
How the work runs
- 01
Scenarios
Frequent requests and the path to an order are mapped.
- 02
Building the bot
Menu, catalogue, forms and notifications implemented.
- 03
Integrations
Payments, CRM and the knowledge base for AI answers connected.
- 04
Launch
Tested on real conversations, admin panel handed over.
Frequent questions
Can the bot answer in different languages?
Yes, that is a normal scenario for Samarkand: the bot detects the language and answers in Russian, Uzbek or English. Answers are grounded in your own materials — schedules, prices, rules — so they do not contradict what your managers say.
What if the bot does not understand a question?
It does not invent an answer — that is the main rule we build in. If a question falls outside the materials, the bot says so honestly and hands the conversation to a manager along with the full history. A made-up answer about availability or price costs more than a pause until a human replies.